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Tech Calls is our onsite technical support service

Designed for the small business owner in mind with a growing number of users on the network. It allows you to pay a fixed monthly or annual fee for support of all your IT systems . This type of cover gives the business a better way to budget for any downtime or support requirements.

How does it work?

Basically you choose a service from our service plans based on a maximum number of onsite calls in 1 calendar month. The price is based on a per call basis not per hour, so if it takes the engineer 2 or 3 hours or even 2 or 3 days to fix the problem, we would only deduct 1 call. Each call is given a unique job number which will only close once the problem has been fixed. In addition to this you also get unlimited technical support by telephone and remote service tools. So if we need to come onsite to fix the problem then you are safe in the knowledge you are covered.

What else is included?

Free Telephone support calls for the life of the contract.
Free Remote support calls with no per hour charges.
Free Remote Network checks on a monthly basis of your server’s backup/virus protection.
Free onsite consultation & advice for any future projects or purchases.
No call-out charges or minimum 1st hour charges.
Quicker response times available for 4 or 8 hour protection of servers/network equipment.
SLA – Service Level Agreements based on guaranteed* response times.
Service based on a break/fix service.

Annual renewal options/reviews
Annual or monthly payment options.
Signed contract with a full description of the service and hours of cover etc.

What’s not included?

Hardware replacement for any part that needs replaced
Any work that is non-support related e.g. installations or upgrades.
Any additional works not covered in the contract or non-service sites (e,g, employees homes).
After hours, weekend or public holiday cover. Unless you sign up for 24/7 support
Any third party hardware/software covered under a separate contract.
Managed Services.
  Call us for pricing on 0845 6436451