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Our managed IT support service is designed for those businesses that want the complete outsourced IT service.

The service includes everything you get with our Tech Calls service, including onsite support and break fix services, plus managed support for your network.

Our managed service offering includes the following.

Proactive monitoring of all network devices including servers
- Weekly/Monthly reports of your networks health
- Routine checks of your backup
- Remote support / control for quicker response
- Telephone support included
- 10 onsite callouts to any pre-arranged visits included in the contract per annum
- Online service desk for logging / tracking calls (Includes knowledge base)
- Patch management and network updates
- Support for Blackberry/Windows mobile devices
- Exchange email support and mailbox administrative tasks
- Wireless access point maintenance and management
- Business Continuity Plan
- 4 hour Service level for critical server and network issues
- User management admin tasks for your server
- Virus signature monitoring
- Hardware & Software inventory updates and licence management
- Network support & operations and performance monitoring
- Free email support and advice

From £150.00 + VAT per month

Options:
You can add on the following service options to the above.
Tech Tokens can be purchased for installation, upgrades, and additional onsite callouts.
Out of hours support and weekend cover available on request.
Advanced hardware replacement 4 or 8 hour available on request.